Return Policy
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Go-Loaded will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Product Information & Warranties
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@go-loaded.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@go-loaded.co.uk and send your item to: Unit 52908, Courier Point, 13 Freeland Park, Wareham Road Dorset Poole BH16 6FH.
Returning your product
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time frame to receive your exchanged product may vary.
If you are returning an item over £30, you should consider using a shipping service that offers tracking or purchasing shipping insurance.
We offer no guarantees towards the receiving of your returned item.